Quick Answer: Does BT Have Live Chat?

Does BT have a live chat?

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BT Help.

Need some help with a BT service or product.

Ask us a question, browse our help content, or contact us directly through our live chat so we can give you a helping hand..

Are calls to BT 150 free?

Calls to 0845 and 0870 numbers may be free from your BT landline, depending on which calling plan you’re on. … Maximum 1,000 minutes or 150 calls a month. If either of these limits on inclusive calls is exceeded, BT will charge for these calls until further notice.

Who is head of BT customer service?

Thomas DueckeThomas Duecke, president, global customer service | BT for global business.

Can I report a BT fault online?

We always recommend you carry out a line test and report the fault online at www.bt.com/faults because you can report, track and check your faults online without having to phone us. But If you”re unable to do this for some reason, please contact us.

How can I complain about Openreach?

Contact Openreach customer service Openreach will only respond to complaints raised via their Live Chat service. If you decide to use Resolver, you’ll still be able to access our rights guides and template letters to assist with your complaint. Please contact Openreach directly in addition to making a Resolver case.

Does it cost to call 0800?

Freephone numbers starting with 0800 or 0808 are now free to call from mobile phones as well as landlines.

How do I make a formal complaint to BT?

How to complain directly. BT’s customer service team is on 0800 800 150 (or 0330 123 4150 if calling from a mobile). You can also complain via online chat or e-form here – you’ll need your customer account number. Alternatively, customers can write to BT Correspondence Centre, Providence Row, Durham, DH98 1BT.

How do I get live chat with BT?

Contact points for BT customersLive chat – Available via the BT live chat link from 7am-10:45pm, live chat is much faster than a back-and-forth email conversation and less daunting for some than a phone call.Phone – From both landline: 0800 111 4567 and mobile: 0330 123 4567.More items…

How do I contact Openreach customer service?

Eiva will help you to find the information you need or set up a chat with our customer services team if necessary. Just click on the icon in the bottom right corner of the screen to get started. Alternatively you can call us on 0800 023 2023 (option 1 + option 1).

How do I get in touch with BT Openreach?

Openreach enquiries – 0800 783 2023 Call Openreach for free by dialling their freephone contact number 0800 783 2023 to report damage to their equipment including street cable cabinets, telephone poles and underground cables.

How do I contact BT complaints?

As well as visiting their website, you can call them on 0330 440 1614.

How do I speak to someone at BT UK?

BT help numberFrom a UK landline, call: 0800 800 150 – free from UK landlines, mobile costs may vary.From outside of the UK, call: +44 179 359 6931.From a landline: 0800 800 150.From outside of the UK: +44 179 3596931.From a landline: 0800 443 311.From abroad: +44 179 359 6931.From the UK, call: 0800 783 1401.More items…•

How do I report a problem with BT?

Just call 0800 800 151 and quote ‘Landline fault’ when asked how we can help you today. Make sure you phone from a different number so that we can test your line whilst you’re on the phone to us. If there’s a fault found an engineer will be arranged with you to fix it and this will be confirmed on the call.

How do I contact BT Sport by phone?

810 44 1793 596931BT Sport/Customer service

How do I speak to BT customer services?

By telephone If you need to speak to a customer services advisor you can call us 5 days a week between the hours of 9am and 5pm. Our BT Shop customer services number is 0800 917 0510.