Question: Who Do You Complain To About Comcast?

What is the difference between Comcast and Xfinity?

Comcast and Xfinity: the same but different.

As you can see, Xfinity and Comcast are different brands of the same company.

Xfinity is the TV and internet service provider for consumers, while Comcast is the company that owns Xfinity (and other brands, like NBCUniversal)..

How can I cancel my Comcast account?

The best way to get in touch is to call Comcast at 1-800-XFINITY (1-800-934-6489). Follow the prompts to cancel service. Or just keep repeating “cancel service.” You can email a cancellation request as well and have Comcast call you.

Who is in charge of Comcast customer service?

Hello, I’m Tom Karinshak, Executive Vice President and Chief Customer Experience Officer at Comcast. As a Comcast customer, you are priority number one. We have a dedicated team of employees across the country working hard every day to make sure we deliver the superior experience you deserve. We are here for you.

Does Comcast have a live chat?

On the Support and Contact Us pages on xfinity.com, click Chat with Xfinity. … On your Xfinity X1 or streaming device, use your Xfinity Voice Remote to ask for help with select troubleshooting, account or billing issues.

How do I sue Comcast?

Suing Comcast with the help of DoNotPayCheck whether your case against Comcast is suitable for small claims court.Compose a demand letter.Complete the needed court forms.File your complaint against Comcast with the appropriate court.Serve Comcast.Appear for your court date.

How do I report an outage to Comcast?

How to Report a Service IssueYou can report an issue by going to the Xfinity Status Center. … We’ll check for other device outages in your area, and you can enter your mobile number if you’d like to receive text message updates from us.After you click Submit, you’ll see a confirmation message.More items…

How do I get Comcast to lower my bill?

Negotiate with Comcast for lower bills. Save on equipment rentals. Check for errors….Negotiate with Comcast for lower billsCall a regular customer service representative.Say that you want to cancel your service.Wait until the rep transfers you to the retention department.

How do I get a live person at Comcast?

How to Reach a Real Person at Comcast/Xfinity. Phone: Comcast’s official customer service number is 800-945-2288, but I called 800-266-2278 to talk to a human.

How do I talk to a real person at Comcast?

Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information.

How do you talk to customer service you want?

This allows each member to maintain their unique voice without sounding like they’re talking from a script.Think of tone on a spectrum. … Use positive language. … Be brief but not brusque. … Reply in a timely manner. … Always use your customer’s name. … Talk their talk. … Be careful with jokes. … Create a support style guide.More items…

Can you sue a cable company?

It is very likely that the contract you signed with your cable provider forbids you from suing them in a “real” court. … Arbitration can be just as effective as going to small claims court yourself, but it doesn’t require you to make multiple trips to the courthouse.

Who is the CEO of Comcast?

Brian L. Roberts (Nov 2002–)Comcast/CEOBrian L. Roberts is Chairman and CEO of Comcast Corporation. Under his leadership, Comcast has grown into a global Fortune 50 company uniquely positioned at the intersection of media and technology with two primary businesses, Comcast Cable and NBCUniversal.

What movie studio does Comcast own?

Comcast owns popular film studio Universal Studios. It is considered one of Hollywood’s “Big 6” film studios, along with Warner Bros. Entertainment, The Walt Disney Studios, Sony Pictures Motion Picture Group, Fox Filmed Entertainment, and Paramount Motion Pictures Group.

How do I contact Comcast executives?

Call the Main Line for Comcast’s Executive Offices at (215) 286-1700. At this direct line to Comcast’s corporate office you can ask to speak with senior Comcast executives like the CEO or General Counsel (Comcast’s top lawyer).

Where can I complain about Comcast service?

Comcast complaints contactsVisit Customer Care.Call Customer Care on 1 (800) 934-6489.Email Customer Care on We_can_help@cable.comcast.com.Tweet Comcast Customer Care.Tweet Comcast.Watch Comcast.

Where is the headquarters for Comcast?

Philadelphia, Pennsylvania, United StatesComcast/Headquarters

Is Philadelphia a state?

Philadelphia, colloquially Philly, is the largest city in the U.S. state of Pennsylvania, and the sixth-most populous U.S. city with a 2019 estimated population of 1,584,064.

What is the phone number for infinity?

Call Xfinity customer service at 1-800-Xfinity (800.934. 6489) to pay your bill by phone.