Question: How Do I Speak To Openreach?

Does BT have live chat?

Contact Us.

BT Help.

Need some help with a BT service or product.

Ask us a question, browse our help content, or contact us directly through our live chat so we can give you a helping hand..

How do I raise a complaint with Openreach?

BT’s customer service team is on 0800 800 150 (or 0330 123 4150 if calling from a mobile). You can also complain via online chat or e-form here – you’ll need your customer account number. Alternatively, customers can write to BT Correspondence Centre, Providence Row, Durham, DH98 1BT.

How do I contact BT customer service?

810 44 1793 596931BT Group/Customer service

How do I get live chat with BT?

Contact points for BT customersLive chat – Available via the BT live chat link from 7am-10:45pm, live chat is much faster than a back-and-forth email conversation and less daunting for some than a phone call.Phone – From both landline: 0800 111 4567 and mobile: 0330 123 4567.More items…

How do I speak to someone at BT in the UK?

BT help numberFrom a UK landline, call: 0800 800 150 – free from UK landlines, mobile costs may vary.From outside of the UK, call: +44 179 359 6931.From a landline: 0800 800 150.From outside of the UK: +44 179 3596931.From a landline: 0800 443 311.From abroad: +44 179 359 6931.From the UK, call: 0800 783 1401.More items…•

Who is head of BT customer service?

Thomas DueckeThomas Duecke, president, global customer service | BT for global business.

How do I contact BT complaints?

As well as visiting their website, you can call them on 0330 440 1614.

What is the BT video interview?

During BT’s video interview you will be presented with a number of questions and have to record your answer using a webcam. As such, you won’t have any direct interactions with recruiters during this interview.

What are Openreach responsible for?

Openreach is an independent division of BT group that was established in 2006 and runs the UK’s phone line-based broadband infrastructure. They’re responsible for the copper wires and fibre cables that connect homes and businesses to local exchanges.

How long does it take to hear back from Openreach?

about 3-4 weeksIt took about 3-4 weeks to hear back and have been invited to the assessment centre where I will be interviewed.

How do I contact BT engineer?

If you need assistance with these services please use the numbers below.BT Shop customer services number: 0800 917 0510.BT Broadband customer services number: 0800 800 150.BT Landline customer services number: 0800 800 150.

Why do I want to work for BT Openreach?

We’re an incredibly well connected and supported network of people with a strong sense of community and customer service. We offer Trainee Engineer opportunities. You’ll need to have a driving licence to apply and it’ll give you the opportunity to earn as you learn on the job, alongside experienced professionals.

Why is Openreach important?

Openreach provides services including fixed line phone connections, DSL broadband, and fibre-optic broadband. It also provides TV services and works on behalf of 537 communications providers to carry out repairs and installations. Openreach isn’t just concerned with maintaining the ‘last mile’.

Who regulates Openreach?

OfcomOfcom established the Openreach Monitoring Unit (OMU) to oversee the new arrangements. The OMU will assess whether the new rules are being observed and will focus on three key areas: implementation of the new arrangements; compliance with the commitments and new rules; and.

Can you contact Openreach directly?

Why can’t you contact Openreach directly? You can, but we’re a wholesaler and we were set up to work for communications providers – the companies that you buy your home or business phones or broadband from. Contacting them is the fastest way to fix a whole range of problems.

How do I contact Openreach customer service?

Eiva will help you to find the information you need or set up a chat with our customer services team if necessary. Just click on the icon in the bottom right corner of the screen to get started. Alternatively you can call us on 0800 023 2023 (option 1 + option 1).

How do I report a broken phone line?

Just call 0800 800 151 and quote ‘Landline fault’ when asked how we can help you today. Make sure you phone from a different number so that we can test your line whilst you’re on the phone to us. If there’s a fault found an engineer will be arranged with you to fix it and this will be confirmed on the call.

Who is CEO of Openreach?

Clive Selley (2016–)Openreach/CEO