Question: Does Comcast Have A Loyalty Department?

How can I get Comcast to lower my bill?

How to Lower Your Xfinity BillChoose a TV package with fewer channels.Lower your internet speed.Stop going over your data cap.Get rid of rental equipment.Negotiate your monthly cost..

Why is Comcast so expensive?

Since it uses mass-market advertising, and since it faces competition from a telco offering DSL or fiber to the home in many urban markets, Comcast can’t easily engage in first-degree price discrimination (where the service price would be customized based on what each individual subscriber is willing to pay).

How much is Comcast Internet by itself?

Xfinity from Comcast Internet PricingInternet PackageDownload Speeds Up toIntroductory PricePerformance Select100 Mbps$34.99/mo.*Performance Pro+200 Mbps$49.99/mo.*Blast!300 Mbps$64.99/mo.*Extreme Pro+600 Mbps$74.99/mo.*3 more rows

What is the difference between Comcast and Xfinity?

Comcast and Xfinity: the same but different. As you can see, Xfinity and Comcast are different brands of the same company. Xfinity is the TV and internet service provider for consumers, while Comcast is the company that owns Xfinity (and other brands, like NBCUniversal).

How do you talk to customer service you want?

This allows each member to maintain their unique voice without sounding like they’re talking from a script.Think of tone on a spectrum. … Use positive language. … Be brief but not brusque. … Reply in a timely manner. … Always use your customer’s name. … Talk their talk. … Be careful with jokes. … Create a support style guide.More items…

How do I get a live person at Comcast?

How to Reach a Real Person at Comcast/Xfinity. Phone: Comcast’s official customer service number is 800-945-2288, but I called 800-266-2278 to talk to a human.

What is the cheapest Comcast package?

For those looking to pay the lowest price without worrying about what download speed they get, the Xfinity Performance Starter plan is the cheapest. At just under $50 a month, the Performance Starter plan offers 25 Mbps download speeds. That’s fast enough for one person to stream Hulu, game, and do some work from home.

Why did my Xfinity bill go up 2020?

The rate increase was first reported by the Colorado Sun last week. The reason Comcast officials are giving for the bump is skyrocketing costs to carrying programming from networks.

What is the best Comcast deal for Internet and TV?

Best Xfinity Internet, TV, and Phone BundlesPlanPriceInternet download speedX1 Starter Double Play$90*150 MbpsX1 HD Preferred Double Play$110*150 MbpsX1 HD Preferred Plus Double Play$134.99*150 MbpsX1 HD Premier Double Play$130*150 Mbps5 more rows•Sep 25, 2019

How do I talk to a Comcast agent?

If the problem does not clear up, please feel free to chat with us at www.xfinity.com/support/contact-us or call us at 1-800-XFINITY, and a customer service representative will attempt to address that issue.

How much does Comcast charge for cable?

Based on our tests, signing up for standalone Internet or TV service on Comcast.com often requires payment of a $59.99 or $89.99 installation fee, depending on where you live.

Does Comcast give AARP discounts?

Xfinity currently does not offer any senior citizen discounts, per se. Instead, they offer an Internet Essentials plan designed and priced for low-income customers.

What is the cheapest Xfinity package?

Xfinity from Comcast TV Packages and DealsPackageChannel CountIntroductory PriceExtra140+ channels$49.99/mo.*Preferred+220+ channels$59.99/mo.*Digital Starter140+ channels$70.99/mo.Digital Preferred220+ channels$89.49/mo.

How can I get a better deal with Comcast?

Xfinity does offer a new service called Internet Essentials that provides reduced rates for lower-income families and individuals.Be sure you have some time to negotiate. … Do some research. … Ask for the Retention Department. … Be polite – but to the point. … Be prepared to negotiate some. … There will likely be a “catch”

Can I get just Internet from Xfinity?

Can I just get Xfinity internet? Yes. Xfinity internet-only plans offer speeds ranging from 25 Mbps to 2,000 Mbps. Internet-only plans from Xfinity start at $20/mo.* for download speeds up to 25 Mbps in select areas.

Can I cancel Xfinity TV and keep Internet?

Call back to confirm the cancellation Make sure you cancelled Comcast. … If you’re just cancelling TV or phone service, but keeping internet, they won’t give you a good deal on the first call. They’ll tell you that you can only get discounts by keeping TV.

Does Comcast offer deals for existing customers?

Existing customers can often find promotions on the Internet or on TV. If you’re a current Xfinity customer and you see an offer you like, just call your local Xfinity representative and see if you are eligible for the promotion. Promotions for existing customers typically include: Free package upgrades.

Does Comcast offer discounts for senior citizens?

Comcast offers senior citizens a discounted BASIC Tier cable package. To get your discount, call Comcast at 1-800-934-6489.