How Do I Contact BT To Report A Fault?

What number do you call to report a BT fault?

Residential Customers: 0800 800 151 – When given the menu options, select 9 to be directed to an advisor.

Business Customers: 0800 800 154..

How do you check a phone line is active?

How can I check if my phone line is active?Check for an active connection by plugging in a phone and checking for a dial tone.Alternatively, call a service provider to verify if your line is active or not.Naked broadand plans are worth considering if you do not have nor want an active phone line.

What is BT customer service number?

810 44 1793 596931BT Group/Customer service

How do I contact BT business by phone?

Call us:0800 800 152. Monday-Friday 08:00-18:00.0800 032 4362. Monday-Friday 08:30-17:00.0800 800 152. Monday-Friday 08:00-18:00.0800 011 3237. Monday-Saturday 08:00-18:00.0800 387 309. Monday-Friday 08:00-18:00.0800 800 152. Monday-Friday 08:00-18:00.0800 181 556. Monday-Friday 09:00-17:00.0800 800 152.More items…

How do I report a Telkom fault via SMS?

@TelkomZA on Twitter: “Hi, you can report your fault via sms by texting “SERVICE” and your landline number to 30591.

Who is head of BT customer service?

Thomas DueckeThomas Duecke, president, global customer service | BT for global business.

Can I report a BT fault online?

We always recommend you carry out a line test and report the fault online at because you can report, track and check your faults online without having to phone us. But If you”re unable to do this for some reason, please contact us.

Can I report a fault on someone elses line?

Yes you can but we recommend the person reporting the fault to be at the premises where the faulty line is allocated. … If it is not possible to be on the premises please make sure when you report a fault on someone else’s line that you have that person’s phone number to hand.

How do I contact BT customer services?

810 44 1793 596931BT Group/Customer service

How do I ring BT from my mobile?

Contact BT customer services by calling their freephone number 0800 800 150, else phone the BT head office in London directly on 0207 356 5000….All Popular BT Contact Numbers.Customer Services / Technical Support / Complaints0800 800 150BT Billing Support0800 433 311BT Landline0800 800 5117 more rows

How do I report a phone line fault?

Just call 0800 800 151 and quote ‘Landline fault’ when asked how we can help you today. Make sure you phone from a different number so that we can test your line whilst you’re on the phone to us. If there’s a fault found an engineer will be arranged with you to fix it and this will be confirmed on the call.

How do I troubleshoot a landline phone problem?

Home phone troubleshooting checklistLocate the Telephone Network Interface which is usually located on the back or on the side of the house.Use a screwdriver to open the box. … Unplug the short telephone cord and plug in your corded phone and determine if the problem still exists. … Unplug the corded phone and replace the short telephone cord.

Why does my landline has no dial tone?

Unscrew the box and disconnect the plug from the main test phone jack located inside the box. … If there is no dial tone, the problem is with the phone or outside wiring. Bring out another phone to test. If there is still no dial tone, it is the outside wiring and a problem for the service provider.

How do you report a phone out of order?

Opt to call the customer service line on your phone bill using an online calling service or another person’s phone in order to report directly that your phone line is fault. Request a service order so that they will be sure to respond to your service call promptly. Check your phone after the service call.

How do you check if a phone line is working?

Test the phone company signal by touching the voltmeter to the wires. This is optional but can confirm that you’re getting a signal from the phone company. Set your voltmeter to volts or VDC. Then, touch the black probe to the red telephone wire and the red probe to the green telephone wire.

Why is my landline phone not working?

Make sure that the phone cord is plugged into the correct port on your phone or device. Unplug the phone or device from the wall jack. … If the dial tone returns it means your phone or device is damaged or defective. If these steps don’t solve the problem, you may need to replace your phone cord.