How Do I Cancel My Virgin Media TV Package?

What is the basic Virgin TV package?

Virgin Media offers two basic TV packages: Mix TV (without broadband) and the Player TV bundle (TV and 100Mbps broadband).

Mix TV comes with a 500GB Tivo box while all broadband and TV bundles, including the Player Bundle, come with the 1TB Virgin TV V6 box..

How much does it cost to cancel virgin?

Cancelling Virgin Media broadband and TV at the same time If you have both Virgin Media broadband and TV in a bundle, it’s double trouble. Cancelling your services means paying a ‘disconnection’ fee of 80-100% of what remains on your contract including both services.

How do I cancel my Virgin Media package?

All you need to do is call Virgin Media and select the option ‘If you’re thinking of leaving Virgin Media’. Call 150 from your Virgin Media telephone or call 0345 454 1111 from any other phone to cancel.

Can you cancel Virgin Media at any time?

– You can cancel this agreement at any time by giving 30 days’ notice. – If you cancel this agreement before the minimum period has finished (and not during the cooling off period) you may have to pay an early disconnection fee. We will tell you how much this will be before you cancel.

Can I cancel Virgin media if they increase price?

It says if you are affected by the price increase, you can leave your contract without paying any early termination charges. You’ll need to contact Virgin Media within 30 days of receiving your notification of the price increase.

Do you have to pay to cancel Virgin Media?

If you decide to end part or all of your services with Virgin Media during a minimum period, we may charge you an Early Disconnection Fee. … If you move to a property outside our network area during your minimum period, you may have to pay an Early Disconnection Fee for ending your contract early.

Is Virgin Media losing customers?

However, the company confirmed that it lost 19,500 net customers in the second quarter, taking the total of residential customers on its cable network to 4.74 million. … Virgin Media offers residential customers landline and mobile phone services, cable TV and cable broadband.

Is Sky cheaper than virgin?

Virgin is a hands-down win for broadband, but Sky is the better, and cheaper choice, for TV packages.

What happens when you cancel Virgin Media?

You’ll lose access to your Virgin Media Mail service. If you cancel your services we’ll give you access to your Virgin Media Mail account for 90 days before we close it. This should provide enough time for you to save any contacts, emails and files you wish to keep.

Can I downgrade my virgin package online?

One easy way to cut your bill is to trim down your Virgin Media package. … To downgrade, ring 150 from your Virgin Media phone or mobile, Alternatively, you can call 0345 454 1111 from any other phone. Or you could use the online chat feature found under the ‘Contact Us’ tab at the bottom of Virgin Media’s homepage.

How can I get a better deal on Virgin Media?

14 top Virgin haggling tipsDo a channel audit. … Timing is crucial. … Benchmark the best deal. … If it’s the TV you want, tell ’em you’re happy with Freeview. … Get through to the retentions department. … Use charm, chutzpah, cheek… and a smile. … Use the phrases that pay.More items…•

Can I freeze my Virgin Media account?

You can’t freeze your account, you either keep paying our pay the early exit fees as per the T&C’s of the contract you agreed to. Cancelling your direct debit will just result in a debt building up and damage to your credit file.

How can you get out of an Internet contract?

Here are some of them:Talk to customer service. The first avenue to try is to call your service provider and talk to a real person. … Look for contract buyouts. If you simply want to switch services, some companies may pay your early termination fee for your business. … Site nonperformance. … Consider arbitration.

How long is the cooling off period with Virgin Media?

14 dayIf you have ordered the services online, by telephone or from an agent attending at your home, and have entered into a new contract, you have the right to cancel those services within your 14 day cooling off period. You can cancel immediately during this time without having to pay an early disconnection fee.

How can I get out of my Virgin Media contract without paying?

If you are a Virgin customer and you are out of contract, you’re free to leave at any point and just need to give 30 days’ notice. As the most competitive prices are usually reserved for new customers, you are likely to get a better deal if you switch to a new provider.

Can I change my Virgin TV package online?

One of the simplest ways to make changes to your broadband, TV and phone services is through your My Virgin Media account. From here you upgrade parts of your package and see some of the top offers we have for you.

Can I use my old Virgin TiVo box without subscription?

There is no way of getting a TiVo box to work on Virgin TV without a valid subscription. The ‘unofficial’ ways stopped when Virgin Media moved to cardless authentication for TiVo.

How long is Virgin Media contract?

Our standard offers are available with a fixed term contract of 9, 12, 18 or 24 months, depending on the bundle or offer you’ve chosen. If you’re settled where you are and you don’t plan to move home, this type of contract may work best for you.